> ## Documentation Index
> Fetch the complete documentation index at: https://guides.robylon.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a Custom AI Agent

> Build specialized agents to handle specific tasks within your workflows. Custom AI agents allow you to control behavior, assign tools, and fine-tune models for task-oriented automation.

## What is a Custom AI Agent?

A **Custom AI Agent** is a task-focused assistant that:

* Runs inside your workflows
* Has its own **prompt, tools, and context**
* Operates on a selected **channel** (e.g., chat, voice, or tickets)
* Can be tuned for accuracy, creativity, or brevity depending on use case

Typical use cases include:

* **Order status agents** that fetch and explain shipping updates
* **Billing agents** that answer invoice questions
* **Returns agents** that handle policy queries with tool access

## Steps to Create a Custom AI Agent

<Steps>
  <Step title="Navigate to AI Agents">
    Go to **Workflows → Settings → AI Agents**.
  </Step>

  <Step title="Add a New Agent">
    Click **Add Agent** to start the creation process.
  </Step>

  <Step title="Define the Agent">
    * **Name** — Give your agent a clear name
    * **Purpose** — Add a short description (e.g., “Order Support Agent”)
    * **Channel** — Select where it operates (e.g., Chat)
  </Step>

  <Step title="Configure its Behavior">
    * **Prompt & Context** — Provide a detailed system prompt and background info
    * **Add Tools** — Assign APIs or functions the agent can call
    * **User Info** — Pass variables (e.g., `order_id`, `email`) for customer context
    * **Fine-Tune Model** — Adjust model type, temperature, and max tokens
  </Step>

  <Step title="Save the Agent">
    Click **Save** to store your custom configuration.
  </Step>

  <Step title="Call the Agent in a Workflow">
    Add a **Custom AI Agent block** in any workflow to execute its function.
  </Step>
</Steps>