> ## Documentation Index
> Fetch the complete documentation index at: https://guides.robylon.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Create and Manage AI Personas

> An AI Persona defines the framing, tone, and style of replies sent to your customers. You can configure multiple personas to adapt communication for different channels, use cases, or teams.

## Quickstart — Create Your First Persona

<Steps>
  <Step title="Navigate to Personas">
    Go to **Settings → Team → AI Personas**.\
    This is where you will find and manage your personas.
  </Step>

  <Step title="Add a New Persona">
    Click the **Add AI Persona** button to begin the creation process.
  </Step>

  <Step title="Configure Persona Details">
    Fill in the following fields:

    * **Name** — A clear, identifiable name.
    * **Channels** — Select where the persona will apply (e.g., Email, Chat).
    * **Bio** — A detailed description that shapes AI responses.
    * **Tonality** — Choose tone: *Friendly*, *Casual*, *Professional*, or *Direct*.
    * **Language** — Primary and additional reply languages.
    * **Custom Instructions** — Special instructions for unique scenarios.
  </Step>

  <Step title="Set as Default (Optional)">
    Use the **Set as Default** option to bind this persona to a specific channel.\
    All replies from that channel will then use this persona automatically.
  </Step>

  <Step title="Save Changes">
    Click **Save** to store and activate the persona configuration.
  </Step>
</Steps>