> ## Documentation Index
> Fetch the complete documentation index at: https://guides.robylon.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Channels

> The Channels tab allows you to manage all the external applications connected to the Robylon platform. From here, you can review existing integrations or connect new apps.

## Connected Apps

Under **Connected Apps**, you can view and control integrations with:

* **Ticketing systems** (e.g., Zendesk, Freshdesk)
* **Messaging platforms** (e.g., WhatsApp, Slack)
* **Productivity tools** (e.g., Google Sheets)
* **CRMs and sales platforms** (e.g., HubSpot)

You can enable/disable integrations or update their configuration as needed.

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## Available Applications

Beyond the currently connected apps, you can also browse a list of all supported applications, including:

* **Slack**
* **Zendesk**
* **HubSpot**
* Other common support, CRM, and communication platforms

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## Connecting a New Application

<Steps>
  <Step title="Open Channels">
    Navigate to the **Channels tab**.
  </Step>

  <Step title="Select the Application">
    Choose the app you want to connect (e.g., Slack, HubSpot).
  </Step>

  <Step title="Click Connect">
    Click the **Connect** button to start the integration process.
  </Step>

  <Step title="Provide Details & Permissions">
    Enter the required details (e.g., API key, credentials) and authorize permissions.
  </Step>

  <Step title="Confirm Connection">
    Once connected, the app will appear under **Connected Apps**.
  </Step>
</Steps>

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## Best Practices

* **Use secure credentials** — always store API keys in **Secrets**.
* **Review permissions** before authorizing integrations.
* **Test connections** before deploying automations that depend on them.
* **Audit Connected Apps** periodically to remove unused or outdated integrations.

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