> ## Documentation Index
> Fetch the complete documentation index at: https://guides.robylon.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Human Users

> The Human Users tab is where you manage the people who can access the Robylon platform. Here, you can view all active users, assign roles, and control permissions.

## Roles & Permissions

Each user is assigned a role that defines their level of access:

| Role            | Chats & Tickets                   | Settings Access     | API Keys | Billing |
| --------------- | --------------------------------- | ------------------- | -------- | ------- |
| **Agent**       | Only their assigned chats/tickets | ❌                   | ❌        | ❌       |
| **Supervisor**  | All chats and tickets             | ❌                   | ❌        | ❌       |
| **Admin**       | All chats and tickets             | ✅ (settings access) | ❌        | ❌       |
| **Super Admin** | Everything                        | ✅                   | ✅        | ✅       |

<Tip>
  Use the **least privilege principle**—assign only the minimum role needed for each user’s job.
</Tip>

***

## Add a New Human User

<Steps>
  <Step title="Navigate to Human Users">
    Go to **Teams → Human Users** in the sidebar.
  </Step>

  <Step title="Click Add New User">
    Press the **Add New User** button.
  </Step>

  <Step title="Enter Details">
    Provide the **name** and **email** of the new user.
  </Step>

  <Step title="Assign Channels & Role">
    * Select which **channels** (chat, voice, tickets) the user can access.
    * Assign one of the roles: **Agent**, **Supervisor**, **Admin**, or **Super Admin**.
  </Step>

  <Step title="Send Activation">
    The user will receive an **activation email** at the provided address.
  </Step>
</Steps>

***

## Best Practices

* Assign **Agent** roles to frontline staff handling conversations.
* Use **Super Admin** roles sparingly (e.g., senior platform owners).
* Rotate or disable inactive accounts to maintain security.
* Review user roles quarterly to ensure compliance.

***