> ## Documentation Index
> Fetch the complete documentation index at: https://guides.robylon.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Suggested Messages

Proactive messages allow you to reach out to website visitors before they initiate a conversation. This guide walks you through setting up the message and building the workflow that handles user responses.

# How to Set Up Proactive Messages

### **1. Navigate to the Outbound Tab**

Log in to your Robylon dashboard and click on the **Outbound** tab in the main navigation menu.

### **2. Create a New Message**

Click the **Create a proactive message** button to start configuration.

### **3. Configure Message Content**

* **Message Type:** Choose whether you want to display **Text** or a **Button**.
* **Content:** Enter the text you want to show to the customer (e.g., "Hi! Need help with pricing?").

### **4. Set Display Rules**

Define when and where the message should appear:

* **Timing:** Set the delay time (e.g., send after 5 seconds).
* **Targeting:** Specify the **Page URL** where this message should be shown.

### **5. Save**

Click **Next** to store your message settings.

# Build the Workflow

Once the message is set up, you need to configure what happens when a user clicks or replies to it.

### **1. Go to Workflows**

Navigate to the **Workflows** section from the **Settings** tab of the dashboard.

### **2. Create a New Workflow**

Click **Create Workflow** to start a new automation flow.

### **3. Add a Trigger**

Select the trigger step to initiate the flow. Configure it:

* **Trigger Category:** Select **Channel Trigger**.
* **Channel Type:** Select **Robylon Chat**.
* **Trigger Event:** Select **When a user replies to a proactive message**.

### **4. Define the Action**

Now, build the journey for the user. You can add actions such as:

* Sending a follow-up message.
* Asking for customer details (Lead Gen).
* Assigning the chat to a human agent.

### **5. Publish Workflow**

Once your flow is designed, click **Publish** to make it live.