> ## Documentation Index
> Fetch the complete documentation index at: https://guides.robylon.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Bulk Testing

The **Bulk** **Testing** feature lets you validate your Knowledge Base at scale. Upload a list of questions as a CSV, let the KB agent generate answers automatically, and then review each response for accuracy — all from a single interface inside the Knowledge Base.

# Overview

Instead of manually testing your chatbot one question at a time, KB Testing allows you to:

* **Bulk-test questions:** Upload dozens or hundreds of questions in one go.
* **Auto-generate answers:** The system runs each question through the KB agent and records the AI's response.
* **Review and grade:** Inspect each answer, check the sources used, and mark it as positive or negative.
* **Export results:** Download the full test as a CSV with questions, answers, grades, and notes.

# Accessing KB Testing

1. Log in to your Robylon dashboard.
2. From the left sidebar, navigate to **Knowledge Base**.
3. Click the **Testing** tab below the KB Gap section.

The Testing page displays all your tests in a list view with the following columns:

* **Name** — The name of the test (clickable to open the individual test view).
* **Total Questions** — The number of questions in the test.
* **Status** — The current state of the test: **Running**, **Partially Reviewed**, or **Reviewed**.
* **Run Date** — The date and time the test was created, along with who ran it.

At the top of the page, you will find a **Status** filter dropdown, a **Search** bar to find tests by name, and action buttons for **Download** and **Delete** (enabled when one or more tests are selected).

# Creating a Test

### **1. Open the Create Test Modal**

Click the **+ Create Test** button in the top-right corner of the Testing page.

### **2. Enter a Test Name**

Provide a name for your test in the **Test Name** field. This is a required field.

### **3. Upload Your Questions CSV**

Upload a CSV file containing the questions you want to test. You can drag and drop the file or click **Upload CSV** to browse your files.

The CSV must contain a **Question** column header. Click the **Download Sample CSV** link to get a template with the correct format.

### **4. Start the Test**

Click **Start Test** to begin. The modal closes and your test appears in the list with a **Running** status. The KB agent processes each question in the background and the status updates automatically as answers are generated.

# Reviewing a Test

Click on any test name in the list to open the individual test view. This page contains the following sections:

### **Stats Widget**

A summary bar at the top shows four metrics:

* **Total Questions** — The total number of questions in the test.
* **Positive Reviews** — The count of answers graded as positive (shown in green).
* **Negative Reviews** — The count of answers graded as negative (shown in red).
* **Pending Reviews** — The count of answers not yet reviewed (shown in orange).

### **Q\&A List**

Below the stats widget, a table lists every question in the test with the following columns:

* **Question** — The full question text (clickable to open the review slider).
* **Answer Status** — Shows whether the KB agent successfully generated an answer.
* **Answer Rating** — The current feedback status: **Pending**, **Good**, **Acceptable**, or **Bad**.

You can filter the list using the **Answer Status** and **Rating** dropdowns, or search for specific questions using the search bar.

# Evaluating Individual Answers

Click on any row in the Q\&A list to open the **Evaluate Answer** slider on the right side of the screen. The slider contains:

### **Question and Answer**

The question is displayed at the top, followed by the AI-generated answer. Both fields are read-only.

### **Cited KB Source**

An expandable accordion showing the KB sources the AI used to generate the answer. This works the same way as the Click to Improve feature — you can see exactly which documents or text chunks were referenced.

### **Review Answer**

Grade the answer using one of the available rating options: **Good**, **Acceptable**, or **Bad**.

If you select **Bad**, additional options appear for tagging the reason for failure: **Hallucination**, **Incomplete**, **Wrong source**, or **Other**. At least one reason must be selected.

An **Add internal note** text area is always available for adding free-form feedback regardless of the grade.

Click **Save** to record your review, or **Cancel** to discard changes and close the slider.

# Bulk Actions

To speed up the review process, you can select multiple Q\&As using the checkboxes and apply feedback in bulk:

* **Mark as Positive** — Applies a positive rating to all selected Q\&As at once.
* **Mark as Negative** — Applies a negative rating to all selected Q\&As at once.

Bulk actions update the rating and timestamp for all affected Q\&As immediately without opening the review slider.

# Downloading Test Results

You can download test results in two ways:

* **From the Testing page:** Select one or more tests using the checkboxes and click the **Download** icon. Multiple tests are packaged into a zip file.
* **From the individual test view:** Click the **Download** icon in the top-right corner of the test page.

The exported CSV includes the following columns: **Question**, **Answer**, **Answer grading**, **Reasons for negative grading**, and **Additional notes**. All Q\&As are included regardless of their review status.

# Deleting Tests

Select one or more tests from the list and click the **Delete** icon. A confirmation popup will appear before the tests are permanently removed.

You can also delete an individual test from within the test view using the **Delete** icon in the top-right corner.

# Best Practices

**Start with a focused question set:** Begin with 50–100 questions covering your most common customer queries. This gives you a manageable first batch to review and helps you quickly identify gaps in your Knowledge Base.

**Use the Sample CSV template:** Download the sample CSV to ensure your file has the correct format before uploading. This avoids upload errors and failed tests.

**Review negative answers carefully:** When an answer is graded as negative, check the Cited KB Source section to understand why. If the wrong source was used, consider improving your KB content or adding a dedicated Q\&A for that topic.

**Export and share results:** Download completed tests and share the CSV with your team to collaboratively identify patterns in incorrect answers and prioritize KB improvements.