> ## Documentation Index
> Fetch the complete documentation index at: https://guides.robylon.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Listen Components

> Listen components capture inputs from customers, ticketing systems, APIs, or other workflows. They ensure automations receive the right context before taking action.

### Listen

The **Listen block** captures **incoming data**:

* User inputs in chat or voice
* Data from ticket handling systems
* Responses from APIs

Use it as the **starting point** for gathering context before moving to logic or actions.

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### Buttons

**Buttons** provide users with a **list of predefined options** to select.\
Examples:

* “Check Order Status” / “Request Refund” / “Talk to Agent”
* Yes / No confirmations
* Quick navigation in chatbots

This reduces ambiguity and speeds up intent detection.

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### Capture

The **Capture block** extracts **structured variables** from user responses.

* Examples: `order_id`, `transaction_id`, `email`
* Can also detect **intent** based on the reply
* Useful for **sorting queries** and routing to the right workflow or sub-agent

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### Upload Image

Allows a chatbot to **receive images** from users.\
Common use cases:

* Upload **payment confirmation screenshots**
* Submit **ID proof** for KYC
* Share photos of **defective products** for return requests

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### Carousel

A **Carousel** displays a **scrollable set of cards**—each with an **image, title, description, and button**.

* Cards can be created **manually** or from a **JSON list**
* Each card button sends its data to the AI agent
* Ideal for chatbots in **e-commerce**, **product discovery**, or **FAQ navigation**

<Tip>
  Carousels work best for **visual menus** (e.g., product recommendations, feature comparisons) where users can click through instead of typing queries.
</Tip>

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