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The Brand Info page allows you to configure your organization’s brand details in Robylon. It enables you to add company information, brand details, website, and brand icon, as well as set the organization’s timezone used across the system. Accessing the Brand Info Page Follow these steps to configure your brand details.
  1. Log in to your Robylon dashboard.
  2. From the left sidebar, click Settings.
  3. On the Settings page, under General, select Brand Info.
After clicking Brand Info, enter the details.

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Brand Info Fields

Enter the official registered name of your company. This information is used only for billing purposes and will not be displayed to customers.

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2. Brand Name

Enter the name of your brand as it should appear to customers. This name will be used in chatbot interactions.

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3. Brand ID

The Brand ID is a unique identifier automatically generated by Robylon for your brand. This field is system-generated and cannot be modified manually.

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4. Brand Description

Provide a short description of your business or product. This helps AI agents understand your brand context and respond more accurately to user queries.

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5. Website

Enter the official website URL of your brand. This allows your AI agents to reference your organization’s official web presence.

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6. Brand Icon

Upload your brand logo or icon. Recommended format:
  • Square image
  • 72px × 72px size
  • Colored background works best
The icon will appear in chatbot interfaces and other customer-facing interactions.

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7. Timezone

Select your organization’s timezone from the dropdown. This timezone will be applied across the organization and used for system activities, including timestamp on conversations and analytics. Once you click Save, a confirmation window appears asking whether you want to update the timezone for all users in the account. If you want all current users in the organization to follow the organization timezone, click Yes.