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Listen

The Listen block captures incoming data:
  • User inputs in chat or voice
  • Data from ticket handling systems
  • Responses from APIs
Use it as the starting point for gathering context before moving to logic or actions.

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Buttons

Buttons provide users with a list of predefined options to select.
Examples:
  • “Check Order Status” / “Request Refund” / “Talk to Agent”
  • Yes / No confirmations
  • Quick navigation in chatbots
This reduces ambiguity and speeds up intent detection.

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Capture

The Capture block extracts structured variables from user responses.
  • Examples: order_id, transaction_id, email
  • Can also detect intent based on the reply
  • Useful for sorting queries and routing to the right workflow or sub-agent

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Upload Image

Allows a chatbot to receive images from users.
Common use cases:
  • Upload payment confirmation screenshots
  • Submit ID proof for KYC
  • Share photos of defective products for return requests
A Carousel displays a scrollable set of cards—each with an image, title, description, and button.
  • Cards can be created manually or from a JSON list
  • Each card button sends its data to the AI agent
  • Ideal for chatbots in e-commerce, product discovery, or FAQ navigation
Carousels work best for visual menus (e.g., product recommendations, feature comparisons) where users can click through instead of typing queries.