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The Languages section allows you to configure the languages used for customer communication. You can select a default language and choose additional supported languages. The chatbot will be able to understand and respond in the languages selected here.

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Steps to Add Languages

  1. Log in to your Robylon dashboard.
  2. From the left sidebar, click Settings.
  3. On the Settings page, under General, select Languages.
  4. Under Choose Default Language, select the primary language for your chatbot.
  5. Under What languages should your chatbot support?, select the additional languages you want the chatbot to support.
  6. Click Save to apply the changes.

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Default Language

The default language is the primary language used by the chatbot for communication. It is the language in which the chatbot is initially configured to interact with users. If the chatbot cannot detect the user’s language or the user interacts in an unsupported language, the chatbot responds using the default language. You can select the default language from the available language options.

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Supported Languages

The chatbot supports multiple languages for communication. When a user interacts in any of the selected languages, the chatbot responds accordingly. Supported languages include:

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Primary Languages

English, Spanish, French, Hindi, Arabic

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Chinese

Simplified Chinese, Traditional Chinese

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European Languages

Bosnian, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, Estonian, Finnish, German, German (Formal), Greek, Hungarian, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Swedish, Ukrainian

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Asian Languages

Bengali, Kannada, Japanese, Korean, Malay, Marathi, Mongolian, Tamil, Telugu, Thai, Vietnamese

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Middle Eastern Languages

Hebrew, Persian

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Other Supported Languages

Brazilian Portuguese, Indonesian, Italian, Swahili, Turkish