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Active Phone Numbers

  • Displays all active phone numbers linked to your voice agents.
  • Shows the provider for each number (e.g., Twilio, Exotel).
  • Lets you edit or remove existing numbers as needed.

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Add a New Phone Number

1

Click Add New Phone Number

Open the Voice Settings tab and click Add New Phone Number.
2

Select Provider

Choose between Twilio or Exotel as your provider.
3

Enter Details

Provide the required information for the selected provider.
4

Save

Once saved, the number will appear in the list of active voice numbers.

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Twilio Configuration

When adding a Twilio number, you must provide:
  • Label — Name to identify the number
  • Phone Number — The actual Twilio number
  • Account SID — Twilio account identifier
  • Auth Token — Secure token for authentication

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Exotel Configuration

When adding an Exotel number, you must provide:
  • Label — Name to identify the number
  • Phone Number — The actual Exotel number
  • Domain App ID — Exotel app/domain identifier
  • Account SID — Exotel account identifier
  • API Key — Key for API authentication
  • API Token — Secure token for API authentication

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Best Practices

  • Store provider credentials securely in Secrets.
  • Use clear labels for numbers (e.g., Support Line - India).
  • Test new numbers with a sample workflow before going live.
  • Audit voice numbers periodically to remove unused or inactive ones.