Messages can be made visible to:
  • Only Robylon (private debug/test)
  • Robylon + Client (internal collaboration)
  • Robylon + Client + Customer (live responses)
They are essential for sending replies, setting up debug logs, or testing messages privately before going live.

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Message

The Message box sends chat messages.
  • Customer-visible replies → Provide answers in real-time chats.
  • Internal debug/test → Validate how the workflow responds without exposing to customers.

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Image

The Image type allows chatbots to receive images from users for analysis or processing.
Typical uses:
  • Customer uploads ID proof for KYC.
  • User shares screenshots of errors.
  • Agents analyze product photos for returns.

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Email

The Email type is used for sending structured responses or notes within the client’s ticketing system. It supports three modes:
  • Internal Note
    • Visible only to Robylon users.
    • Best for debugging messages, agent collaboration, or logging workflow steps.
  • External Note
    • Visible on the client’s ticketing system (e.g., Zendesk) but not visible to the customer.
    • Useful for testing replies before exposing them live.
  • Reply to Ticket
    • Sent directly to the customer.
    • Used when workflows are live and customer-ready.
Start with internal notes for safe testing, then move to external notes, and finally reply-to-ticket when confident in workflow accuracy.