The Bulk Testing feature lets you validate your Knowledge Base at scale. Upload a list of questions as a CSV, let the KB agent generate answers automatically, and then review each response for accuracy — all from a single interface inside the Knowledge Base.

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Overview

Instead of manually testing your chatbot one question at a time, KB Testing allows you to:

• Bulk-test questions: Upload dozens or hundreds of questions in one go.
• Auto-generate answers: The system runs each question through the KB agent and records the AI’s response.
• Review and grade: Inspect each answer, check the sources used, and mark it as positive or negative.
• Export results: Download the full test as a CSV with questions, answers, grades, and notes.

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Accessing KB Testing

1. Log in to your Robylon dashboard.
2. From the left sidebar, navigate to Knowledge Base.
3. Click the Testing tab below the KB Gap section.

The Testing page displays all your tests in a list view with the following columns:

• Name — The name of the test (clickable to open the individual test view).
• Total Questions — The number of questions in the test.
• Status — The current state of the test: Running, Partially Reviewed, or Reviewed.
• Run Date — The date and time the test was created, along with who ran it.

At the top of the page, you will find a Status filter dropdown, a Search bar to find tests by name, and action buttons for Download and Delete (enabled when one or more tests are selected).

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Creating a Test

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1. Open the Create Test Modal

Click the + Create Test button in the top-right corner of the Testing page.

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2. Enter a Test Name

Provide a name for your test in the Test Name field. This is a required field.

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3. Upload Your Questions CSV

Upload a CSV file containing the questions you want to test. You can drag and drop the file or click Upload CSV to browse your files. The CSV must contain a Question column header. Click the Download Sample CSV link to get a template with the correct format.

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4. Start the Test

Click Start Test to begin. The modal closes and your test appears in the list with a Running status. The KB agent processes each question in the background and the status updates automatically as answers are generated.

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Reviewing a Test

Click on any test name in the list to open the individual test view. This page contains the following sections:

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Stats Widget

A summary bar at the top shows four metrics:

• Total Questions — The total number of questions in the test.
• Positive Reviews — The count of answers graded as positive (shown in green).
• Negative Reviews — The count of answers graded as negative (shown in red).
• Pending Reviews — The count of answers not yet reviewed (shown in orange).

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Q&A List

Below the stats widget, a table lists every question in the test with the following columns:

• Question — The full question text (clickable to open the review slider).
• Answer Status — Shows whether the KB agent successfully generated an answer.
• Answer Rating — The current feedback status: Pending, Good, Acceptable, or Bad.

You can filter the list using the Answer Status and Rating dropdowns, or search for specific questions using the search bar.

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Evaluating Individual Answers

Click on any row in the Q&A list to open the Evaluate Answer slider on the right side of the screen. The slider contains:

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Question and Answer

The question is displayed at the top, followed by the AI-generated answer. Both fields are read-only.

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Cited KB Source

An expandable accordion showing the KB sources the AI used to generate the answer. This works the same way as the Click to Improve feature — you can see exactly which documents or text chunks were referenced.

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Review Answer

Grade the answer using one of the available rating options: Good, Acceptable, or Bad. If you select Bad, additional options appear for tagging the reason for failure: Hallucination, Incomplete, Wrong source, or Other. At least one reason must be selected. An Add internal note text area is always available for adding free-form feedback regardless of the grade. Click Save to record your review, or Cancel to discard changes and close the slider.

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Bulk Actions

To speed up the review process, you can select multiple Q&As using the checkboxes and apply feedback in bulk:

• Mark as Positive — Applies a positive rating to all selected Q&As at once.
• Mark as Negative — Applies a negative rating to all selected Q&As at once.

Bulk actions update the rating and timestamp for all affected Q&As immediately without opening the review slider.

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Downloading Test Results

You can download test results in two ways:

• From the Testing page: Select one or more tests using the checkboxes and click the Download icon. Multiple tests are packaged into a zip file.
• From the individual test view: Click the Download icon in the top-right corner of the test page.

The exported CSV includes the following columns: Question, Answer, Answer grading, Reasons for negative grading, and Additional notes. All Q&As are included regardless of their review status.

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Deleting Tests

Select one or more tests from the list and click the Delete icon. A confirmation popup will appear before the tests are permanently removed. You can also delete an individual test from within the test view using the Delete icon in the top-right corner.

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Best Practices

Start with a focused question set: Begin with 50–100 questions covering your most common customer queries. This gives you a manageable first batch to review and helps you quickly identify gaps in your Knowledge Base. Use the Sample CSV template: Download the sample CSV to ensure your file has the correct format before uploading. This avoids upload errors and failed tests. Review negative answers carefully: When an answer is graded as negative, check the Cited KB Source section to understand why. If the wrong source was used, consider improving your KB content or adding a dedicated Q&A for that topic. Export and share results: Download completed tests and share the CSV with your team to collaboratively identify patterns in incorrect answers and prioritize KB improvements.